More concerns More questions

The length of time does the installation simply simply just just take?

Most of the time, you are asked by us to enable around a couple of hours, however in many situations we accomplish it much sooner.

Do i must signal when it comes to gear?

Yes, however if you’re perhaps perhaps perhaps maybe not available, some body aged 18 or higher can rather.

Let’s say I have difficulty with QuickStart self-installation?

We’ve a committed group to troubleshoot and make suggestions through each step for the procedure of the set-up. If it is maybe not effective we’re going to deliver an engineer out to you at the earliest opportunity, totally free.

Will you need to dig up my yard or driveway?

This will depend on your own home. If Virgin Media solutions have already been set up formerly, the likelihood is we won’t need certainly to. If you don’t, we might have to do a tiny quantity of searching so that you can bring our community for your requirements.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, performs this matter?

Yes, we’re going to require you to offer us with a few of one’s neighbours’ details (name, target, phone number and current email address) therefore we will get authorization from their store in case we must do a little digging.

Do you want to need certainly to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed when you look at the property before, we may want to do smaller amounts of drilling so that you can feed our cable in to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.

Do i want a satellite meal in the home?

No, all our services drop our special cable, which means your television does not get disrupted by inclement weather.

I’ve had Virgin before however the cable happens to be cut, is an issue?

Maybe maybe Not after all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for starters of y our designers in the future and set every thing up for you personally alternatively.

Simply Click and Collect Click and Collect

How large will the container be?

With regards to the bundle you’ve opted for, your QuickStart pack can think about to 4.17kg and stay as much as 195mm x 220mm x 380mm – that’s slightly larger than the usual shoebox.

Just how long do i need to pick up my package through the collection point?

You’ll have 10 calendar times from your own plumped for collection date to select your QuickStart that is snazzy pack.

Just exactly What do i have to bring with me to choose up my package?

You’ll need to bring the e-mail and/or SMS message you received which includes your collection rule. Additionally, you will have to take some type of ID, such as for example your driver’s or passport permit. If some other person is gathering for you, they will require the ID of the individual who ordered it.

I’ve chosen house distribution, do i must signal for my package?

You shall must be in on the selected distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if that does not work, we’ll leave a card to get in contact and organize an even more time that is convenient.

just exactly just How can I understand whenever my package shall be delivered?

In the early early morning your QuickStart pack flow from to be delivered, your Yodel courier will provide you with a projected delivery that is 2-hour via e-mail and/or SMS message. Please keep in mind the distribution screen is an estimate and can’t be guaranteed in full.